18A - Pinehurst Manor

Besides the "large cockroaches" that come out at night in the unit when it is dark, which apparently this is normal... we were not happy with our stay!
This is an excerpt from our correspondence with the "rental company". "The place isn’t clean... Cluttered kitchen cupboards, upstairs rugs are stained and there’s a dusty smell. Bed and bathroom linens do not look fresh and clean. Lighting is terrible. Had to replace 6 light bulbs. We found some bulbs here but we had to look around and find them on our arrival. Outdoor patio chairs are rusty with no cushions to put on them to sit on. Ink all inside the dryer we felt unsafe to put our clothes in there as they might get stained with ink. Only one side of the four slice toaster worked. Dirty oven and cooktop. No TV cable channels to watch sports like football or hockey games etc."
The one thing that really sticks with me is: We were getting ready to cook our dinner on our portable BBQ on the front steps. An SUV pulled up and an aggressive lady got out and I believe she introduced herself as the "Condo President"... no business card or credentials!
As she was walking from her SUV she said... "is that charcoal"? I said yes and she tore into me about the rules and regulations of the Condo and that charcoal grilling was not allowed.
I said... "I called Sandhills Rentals prior to our arrival and asked if we were allowed to grill out on the front step".
They said yes!
I think my "due diligence" demonstrates that I was trying to "follow the rules"... but she wouldn't have any compassion or empathy for this situation.
Perhaps the "Condo Corporation" should make sure that their "rental companies" are more aware of their policies.
I have no issue with "Sandhills Rentals" and their staff or in dealing with them. All three people I interacted with were great to deal with... Marcus, Tim and Taylor. I think the "people who rent the unit" and the "Condo President" are at fault here for

Unit was clean, well kept. It could use some updates, but everything worked properly.

This was a great location for our 3 day get away. Clean, easy access and with in 15 minutes for golf and family staying close by.

This was perfect housing for a special guest who wanted the privacy that comes with NOT staying in a hotel. It was clean and private, but conveniently located, with all amenities needed for a multi-week "home away from home."

After a busy holiday season, it was a great place to relax for a week! We enjoyed walking our little pooch in the park like neighhood and the very convenient to everything location. We do agree with a previous post, the king bed is just too high off the floor. It is difficult, and probably somewhat dangerous for senior citizens, to get up there! A low profile box spring would help alleviate the issue. Overall it was a very relaxing week!

I sent an email that identified our enjoyable stay.
Very comfortable, excellent location, well appointed, clean. Would highly recommend.

Manager's Response

Very comfortable furniture, especially the reclining chairs and king bed. Great layout. Spacious. Clean. Great home for our dog - even included a crate. Perfect location, close to the Pinehurst Clubhouse and other Pinehurst golf courses and also grocery stores and shopping in Aberdeen/Southern Pines.

Manager's Response

We rented this bungalow for 5 nights and it's a pleasant stay. The location is great, about 10 min drive to Pinehurst or nearby golf courses. The house is very clean and well-maintained and the owner is very easy to reach and get prompt reply.

Manager's Response

This condo (our second time there) is in a lovely quiet part of Pinehurst, suitable for walks and sitting outside among the trees. However, it is sometimes not easy to get into or out of the area on to the 15/ 501., The condo is very well equipped and roomy. I’d like to see a newer dining room table and chairs and cushions for the outside chairs. Older folks would appreciate having safety bars in the showers. The bed in the master bedroom is a bit high but manageable with a bit of thought and the steps outside still need a bit more light at night. We submitted two maintenance repairs but these were not dealt with. But overall, good value for money.

A perfect rental. Easy access to all of Pinehurst. Peaceful. Good space. I brought me dog. Great space for this as well. Quiet walking area right at the property.

Manager's Response

We had a great experience at this condo. Everything was clean and exactly as pictured in the listing. The location was great and we were pleased with all the amenities.

Manager's Response

More lights are needed outside near walkway leading from parking area to front door because it is very dark and hard to see steps to front.

Manager's Response

Only thing I would have changed is to have a big bed upstairs. It was really comfortable.

Manager's Response

Everything was great except there were no lights outside going up and down the steps and it was difficult at night. I suspect the lightbulbs needed replaced.

Manager's Response

We stayed for two weeks while visiting. Amazing place to hangout and just relax.

Manager's Response

All was as described and nice. My only issue was I am 5 ft tall and bed downstairs was at least 4 ft and I didn’t have a ladder. Nicely furnished, very quiet, good parking right in front.

Manager's Response

It was fine, only complaint was how high the bed in the master bedroom was. Had to go buy a step stool and it was still too high.

Manager's Response

For starters, working with the Sandhills management group was amazing. They were so accommodating and any questions or concerns we had they were just a cal or text away. This rental was perfect for us. The kitchen had everything we needed, the bed was very comfortable, and we really liked the close proximity to everything.

Manager's Response

The property was very clean and was the perfect size for 4 of us. A very nice property in a quiet negiborhood, with easy access to everything else in Pinehurst. Could not have been more pleased with the rental.

Manager's Response

Pinehurst visit

Manager's Response

a wonderful stay

This is a great place to stay. It’s close to everything. The property is very well cared for.

Super

very very nice

My stay was disturbed by two changes- the person I was dealing with left the company and the coronavirus made us leave a bit earlier than planned. The service was good until the employee’s departure then their was quite a gap.

A unique experience.

A unique experience.

Pinehurst Manor is a great location and such a quaint neighborhood! The unit was very clean and spacious! Will definitely use Sandhills rentals again!

Nice place in a great location.

PLACE WAS PERFECT SUCH AN EASY DRIVE TO PINEHURST CLUB HOUSE CONVIENT TO ANYTHING YOU NEED PERFECT FOR GOLF VACATION AND PET FRIENDLY OUR DOG GOES TO ALL OUR TOURNAMENTS NEIGHBORS WERE FRIENDLY 2 THINGS TO NOTE THERE IS NO GUEST PARKING AS WE HAD FRIENDS AND FAMILY ATTEND US AM SO PARKING WAS A LITTLE DIFFICULT BUT THIS WAS NOT YOUR TYPICAL STAY AND I THINK PAPERWORK SHOULD BE SENT OUT AND SIGNED PRIOR TO CHARGING CREDIT CARD ESPECIALLY SINCE RESERVATION WAS MADE FAR ENOUGH IN ADVANCE

The townhouse is in a great location! Close to the Village, dowtown Southern Pines and all the chain shopping (Belk, Lowes, Teeter, restaurants, etc) you could need/want! The unit is super clean, well appointed and very comfortable. It is also a very quiet location which made for peaceful sleeping. The kitchen has everything you could possibly need and it was great to have a washer/dryer as well.

The communication with the rental agency was outstanding!